Duplo will be a step ahead of users’ service needs with a remote tool to speed up maintenance and boost reliability.

The e-tandem software, which will come as standard with its DC-645 slitter/cutter/creaser from September, was launched at Italian print trade fair Grafitalia.

The system monitors the DC-645 and feeds back information to Duplo, which compared e-tandem to engine management systems in cars.

Marketing director, Peter Jolly said the company would be able to spot problems before they happen, handle repairs much quicker and, in many cases, eradicate the need for call-outs. We can anticipate customers’ calls and identify breakdowns without needing to send somebody out.”

Jolly added that the manufacturer could plan maintenance visits based on how much the device had been used rather than the age of the machine.

“We can do training from our HQ and because we can see each job on the machine, we can help price jobs by feeding information back to the user,” he said.

Duplo is currently beta-testing the system at Photo-box in France, with two UK beta sites set to go live in the near future.
E-tandem is not retrofit-able, but Jolly said any customer that buys a DC-645 between now and September could replace it when the DC-645e becomes available.

It is set to be ‘pay-as-you-finish’ and will implement a click charge based on usage. This will be for the service charge only, not the cost of the overall machine.

The company did say, however, that it had long-term plans to move to click charges completely. Jolly said he did not expect the e-tandem software to greatly affect the current price of the DC-645.